Overview
Our products are delivered digitally, including online courses, programs, and video content. Because digital content is accessible immediately after purchase, all sales are generally final and non-refundable once access has been granted or a download has been provided, except in limited circumstances described in this policy.
By completing a purchase, you acknowledge that you are buying digital access only and that no physical goods will be shipped. Please review product descriptions carefully before purchasing and ensure that your device, software, and internet connection meet any stated technical requirements.
Digital products cannot be “returned” in the traditional sense. Once access to a course, program, or video has been provided, you will normally not be eligible for a refund, reversal, or credit, as you will have received the full digital content.
In particular, the following are generally non-refundable:
- Gift cards
- Downloadable software products
- Some health and personal care items
• Completed or substantially completed courses or programs. • Previously viewed or downloaded videos or materials. • Purchases made in error where access has already been provided and no duplicate charge has occurred. • Change-of-mind requests or situations where the product is “not what you expected” after access has been granted, unless otherwise allowed at our sole discretion.
To help us review any request, please retain your order confirmation email and any transaction reference details associated with your purchase.
We may, at our sole discretion and without creating any obligation to do so in the future, consider refunds or partial refunds in the following situations:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds and eligibility
• Duplicate purchases of the same digital product (for example, if you are accidentally charged twice for the same course). • Technical issues that prevent you from accessing the digital product and that cannot be resolved after you have worked with our support team within a reasonable time. • Situations where a refund is required under applicable consumer or e-commerce laws. Any refund decision will be made by us in our sole discretion, based on the specific facts of your request and applicable law.
If a refund is approved, we will process it to your original method of payment where reasonably possible. Processing times may vary and it may take a number of business days for the credit to appear, depending on your payment provider.
Late or missing refunds
If you have been notified that a refund has been approved but you have not seen it credited, first check your payment account again and confirm the transaction history.
Then contact your credit card or payment provider, as it may take additional time before your refund is officially posted to your account.
Next, if needed, contact your bank, as there is often some internal processing time before a refund is reflected on your statement.
If you have completed these steps and you still have not received your refund, please contact us at {email address} with your order details so we can investigate further.
Promotional and discounted purchases
Unless required by applicable law or explicitly stated otherwise at the time of purchase, digital products purchased at a discount, during a promotion, or using a coupon code are generally non-refundable once access has been provided.
Exchanges and account changes
Because our products are digital, we do not offer traditional exchanges. In some cases, and at our sole discretion, we may assist with account-related changes such as correcting an email address or granting access to the correct course if you selected the wrong one at checkout, provided you contact us promptly at {email address}.
Transfers and sharing
Access to courses, programs, and videos is granted to the purchasing individual or account only and may not be transferred, resold, or shared, unless we explicitly permit this in writing.
If we determine that access has been misused, shared in violation of our terms, or otherwise abused, we may suspend or revoke access without issuing a refund, in accordance with applicable law and any terms of use that apply to the product.
Access changes following a refund
If a refund is approved for a course, program, or video, your access to that digital product may be revoked or limited. This may include removal of access to the course portal, downloads, member areas, or any related bonus materials associated with the refunded purchase.
By requesting and accepting a refund, you agree that we may revoke or adjust your access to the refunded digital product and that you will cease using any associated materials, except where continued use is required or permitted by applicable law.
Where technically feasible, we will confirm by email when your access has been changed as part of processing a refund or adjustment, using the email address associated with your account or order.
We are not responsible for any third-party fees, currency conversion charges, or differences in exchange rates that may occur as a result of refunds, chargebacks, or adjustments processed by your payment provider or bank.
Need help or want to request support or a refund?
For technical support, questions about access to your digital products, or to request that we review a potential refund under this policy, please contact us at https://aplaccountants.com.au/contact_us/. Where possible, include your name, order number, purchase email address, a brief description of the issue, and the date of purchase. Requests should normally be submitted within 30 days of the original transaction so that we can assist you effectively, subject to any longer periods required by applicable law.