APL Accountants Learning Resources

Veterinary Business Expert Program

Please contact the course administrator to sign up for this course.

Gain a deeper understanding of the business side of veterinary practice, including the financial, operational, and strategic drivers of a successful clinic. This course is exclusively available to clients who are currently engaged with APL Accountants advisory services.

Managing the business

Tips on how to manage a veterinary business

Lessons

APL Accountants KPI Values Directors' meeting frequency and structure Templated Billing Security and User Management Practical cybersecurity tips for veterinary practices Hospitalisation fees Business Improvement Understanding Cloud Computing and its use in Veterinary Business Lifetime client value and lifetime client profit Pet Insurance Recession tactics for veterinary businesses

Business Performance and Strategies

Lessons

Pricing Strategies 2026 Strategic Pricing Strategies 2025 Systemising Strategies How to Measure your Strategies Selecting Strategies and their Value How much should clients be spending in your practice?

Getting to Grips with the Financials

Lessons

Introduction to bookkeeping – what every business owner needs to know Basic bookkeeping in Veterinary Business Understanding your Profit and Loss statement Understanding your balance sheet Understanding your financials Understanding owner loans Understanding your Annual Report Simplified and Understandable Budgets and Forecasts Budgets and cashflows Tax planning

Staff Training and Management

Lessons

Reception training: Converting calls to Consults The employee journey and selecting the correct people Setting clear objectives for your team – Nancy Slessenger Join the Movement: B1G1 Web Event Recap Ensuring New Graduates Succeed in Practice

Wages

Lessons

Structuring vet wages to keep your business viable Vet Wage:Profit Calculator Business unit reporting Customisable Example bonus calculator

Consulting

Lessons

Optimizing Primary Consultation Volume Optimizing Repeat/Revisit Consultation Volume Optimizing Vaccination Volume Client Visits Build Trust and Maximise Retention – Real Vet Interview Improving the Number of Consults – Real Vet Interview Improving the Number of Repeat Consults – Real Vet Interview Consulting room technique and customer experience – Alison Lambert Dealing with difficult pricing consults – Alison Lambert Conversions and booking in services

Marketing and client numbers

Lessons

Transactions Per Vet and Active Clients Active clients and active patients. What’s the difference and how to measure them Client attrition and client re-activation Customer Experience Client Loyalty

Radiography

Lessons

Radiography – how to implement profitable radiography systems Improving the number of xrays in your clinic

Vaccinations and reminders

Lessons

Improving the number of vaccinations in your clinic Heartworm prevention

Succession Planning

Lessons

Capital Gains Tax Video