Veterinary Business Expert Program
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Managing the business
APL Accountants KPI Values
Directors' meeting frequency and structure
Templated Billing
Security and User Management
Practical cybersecurity tips for veterinary practices
Hospitalisation fees
Business Improvement
Understanding Cloud Computing and its use in Veterinary Business
Lifetime client value and lifetime client profit
Pet Insurance
Recession tactics for veterinary businesses
11 lessons
Business Performance and Strategies
Pricing Strategies 2026
Strategic Pricing Strategies 2025
Systemising Strategies
How to Measure your Strategies
Selecting Strategies and their Value
How much should clients be spending in your practice?
6 lessons
Getting to Grips with the Financials
Introduction to bookkeeping – what every business owner needs to know
Basic bookkeeping in Veterinary Business
Understanding your Profit and Loss statement
Understanding your balance sheet
Understanding your financials
Understanding owner loans
Understanding your Annual Report
Simplified and Understandable Budgets and Forecasts
Budgets and cashflows
Tax planning
10 lessons
Staff Training and Management
Reception training: Converting calls to Consults
The employee journey and selecting the correct people
Setting clear objectives for your team – Nancy Slessenger
Join the Movement: B1G1 Web Event Recap
Ensuring New Graduates Succeed in Practice
5 lessons
Wages
Structuring vet wages to keep your business viable
Vet Wage:Profit Calculator
Business unit reporting
Customisable Example bonus calculator
4 lessons
Consulting
Optimizing Primary Consultation Volume
Optimizing Repeat/Revisit Consultation Volume
Optimizing Vaccination Volume
Client Visits Build Trust and Maximise Retention – Real Vet Interview
Improving the Number of Consults – Real Vet Interview
Improving the Number of Repeat Consults – Real Vet Interview
Consulting room technique and customer experience – Alison Lambert
Dealing with difficult pricing consults – Alison Lambert
Conversions and booking in services
9 lessons
Marketing and client numbers
Transactions Per Vet and Active Clients
Active clients and active patients. What’s the difference and how to measure them
Client attrition and client re-activation
Customer Experience
Client Loyalty
5 lessons
Radiography
Radiography – how to implement profitable radiography systems
Improving the number of xrays in your clinic
2 lessons
Vaccinations and reminders
Improving the number of vaccinations in your clinic
Heartworm prevention
2 lessons
Succession Planning
Capital Gains Tax Video
1 lesson
Marketing and client numbers
Transactions Per Vet and Active Clients
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